Terms of service

These Terms of Service (“Terms”) govern your use of the illy Australia website and your purchase of our products and services. By accessing our website, placing an order, or engaging with us in any way, you agree to be bound by these Terms and all applicable laws. If you do not agree to these Terms, please do not use our website or services.

1. About Us

1.1 The illy Australia website is operated by F. Mayer Imports Pty Ltd trading as Mayer’s Fine Foods (“illycaffè”, “we”, “our”, “us”).
1.2 Our registered office is located at: B1/2–8 McPherson Street, Banksmeadow NSW 2019.
1.3 ABN: 51 000 697 889.

2. Website Use

2.1 Permitted Use: You may browse, use, and purchase from our website for personal, non-commercial purposes only.
2.2 Prohibited Use: You must not:

  • 2.2.1 Interfere with or disrupt the security or functionality of the website.
  • 2.2.2 Use automated tools (e.g., bots, scrapers) without our prior written consent.
  • 2.2.3 Misuse our website for fraudulent or unlawful purposes.

3. Orders & Acceptance

3.1 Orders may only be placed via the Australian pages of our official website (www.illy.com.au).
3.2 Receipt of an order confirmation email does not constitute acceptance. Your order is accepted only when we issue a dispatch confirmation email.
3.3 All orders are subject to availability, order limits, and our right to refuse or cancel orders at our discretion.
3.4 Pricing errors may occur; we reserve the right to cancel and refund any order where pricing or product information is incorrect.
3.5 For full details, please see our Orders & Returns Policy.

4. Pricing & Payment

4.1 All prices are in Australian dollars (AUD) and include GST unless otherwise stated.
4.2 Payment must be made in full at the time of ordering. We accept the payment methods displayed at checkout.
4.3 Delivery charges are additional to product prices and will be clearly displayed before purchase.

5. Delivery

5.1 We deliver only within Australia to valid street addresses (no PO boxes unless specifically allowed at checkout).
5.2 Delivery times are estimates only and may vary. We are not liable for delays outside our control.
5.3 Risk in the goods passes to you upon delivery to the address provided.

6. Returns & Refunds

6.1 Your rights under the Australian Consumer Law apply in addition to our store policies.
6.2 You are entitled to a refund, replacement, or repair if a product is faulty, unsafe, not as described, or does not perform as promised.
6.3 For full details, please refer to our Returns & Refunds Policy.

7. Promotions

7.1 From time to time, we may run special offers, discounts, or competitions.
7.2 All promotions are subject to our Promotions Policy and any specific terms provided with the promotion.

8. Intellectual Property

8.1 All content on our website, including text, images, graphics, logos, and product names is owned by or licensed to illycaffè and is protected under copyright, trademark, and other intellectual property laws.
8.2 You may not reproduce, distribute, or modify any content without our prior written consent.

9. Limitation of Liability

9.1 To the maximum extent permitted by law:

  • 9.1.1 We exclude all warranties, representations, and conditions not expressly stated in these Terms.
  • 9.1.2 We are not liable for any indirect, incidental, or consequential loss arising from your use of our website or products.
    9.2 Nothing in these Terms limits or excludes our liability under the Australian Consumer Law.

10. Indemnity

10.1 You agree to indemnify and hold harmless illycaffè, its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses arising from your breach of these Terms or misuse of our website.

11. Third-Party Links

11.1 Our website may contain links to third-party sites for your convenience.
11.2 We are not responsible for the content or privacy practices of those sites.

12. Privacy

12.1 Your use of our website and services is also governed by our Privacy Policy.
12.2 The Privacy Policy outlines how we collect, use, and protect your personal data.

13. Changes to These Terms

13.1 We may update these Terms from time to time.
13.2 The updated version will be posted on our website with the date of the latest revision.
13.3 Your continued use of the website constitutes acceptance of the updated Terms.

 

Contact Us

For any questions about these Terms, please contact:

Customer Service
illy Australia (F. Mayer Imports Pty Ltd trading as Mayer’s Fine Foods)
B1/2–8 McPherson Street, Banksmeadow NSW 2019
Email: info@illy.com.au
Phone: (02) 9669 2211