Privacy policy

Privacy Policy


illy Australia (F. Mayer Imports Pty Ltd trading as Mayer’s Fine Foods) (“illycaffè,” “we,” “us,” “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us online and offline, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our websites, services, or participating in our activities, you consent to the collection, use, and disclosure of your personal data as described in this policy.

1. Scope and Sources of Personal Data

1.1 This Privacy Policy applies to personal data collected through various channels, including:

  • 1.1.1 Websites – illy-operated sites, including microsites and official third-party platforms such as social media.
  • 1.1.2 Mobile Applications – Apps operated by or on behalf of illycaffè.
  • 1.1.3 Customer Service Interactions – Communications via email, phone, live chat, or in person at our boutiques or events.
  • 1.1.4 Point of Sale & Events – Data collected from in-store purchases, online orders, product registrations, or promotional activities.
  • 1.1.5 Third-Party Sources – Information from social networks, market research partners, and data aggregators where legally permitted.

 

2. Personal Data We Collect

2.1 The personal data we collect depends on your interactions with us and may include:

  • 2.1.1 Contact Information – Name, email address, postal address, phone number.
  • 2.1.2 Account Details – Login credentials, order history, preferences, and saved payment methods.
  • 2.1.3 Demographic Information – Age, gender, geographic location, interests, and preferences.
  • 2.1.4 Technical Data – IP address, device type, browser details, operating system, and geolocation (if enabled).
  • 2.1.5 Website & Communication Usage – Data collected through cookies, analytics tools, and similar technologies.
  • 2.1.6 Market Research & Feedback – Survey responses, product reviews, and user-generated content.
  • 2.1.7 Payment & Financial Information – Credit/debit card details, billing address, and transaction history (processed securely and not stored by illy).

 

3. How We Use Your Data

3.1 We use your personal data for purposes including:

  • 3.1.1 Processing and fulfilling your orders, including payment and delivery.
  • 3.1.2 Providing customer support and responding to your enquiries.
  • 3.1.3 Sending marketing communications, promotions, and personalised content (subject to your preferences).
  • 3.1.4 Improving our products, services, and website functionality.
  • 3.1.5 Conducting market research and analysing consumer behaviour.
  • 3.1.6 Complying with legal obligations and preventing fraud or security breaches.

 

4. Sharing and Disclosure of Personal Data

4.1 We may share your personal data with:

  • 4.1.1 Service Providers – Third parties that assist with payment processing, logistics, IT support, and marketing services.
  • 4.1.2 Affiliated Companies – Within the illy Group for operational and administrative purposes.
  • 4.1.3 Legal & Compliance Authorities – Where required by law or for fraud prevention and investigation.
  • 4.1.4 Third-Party Marketing Partners – Only with your explicit consent.
  • 4.1.5 Business Transfers – In connection with mergers, acquisitions, or the sale of assets.

 

5. Data Retention

5.1 We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.
5.2 We also retain data as required to comply with legal obligations, resolve disputes, and enforce agreements.

 

6. Your Rights and Choices

6.1 You have the right to:

  • 6.1.1 Access, update, or correct your personal data.
  • 6.1.2 Request deletion of your personal data, subject to legal obligations.
  • 6.1.3 Withdraw consent for marketing communications at any time.
  • 6.1.4 Restrict or object to certain data processing activities.
  • 6.1.5 Request a copy of your personal data in a portable format.

6.2 To exercise these rights, contact us at info@illy.com.au. We will respond within a reasonable timeframe, as required under the Privacy Act.

 

7. Cookies and Tracking Technologies

7.1 Our websites use cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver personalised advertising.
7.2 You can manage or disable cookies in your browser settings; however, this may affect certain site functionality.

 

8. Data Security

8.1 We implement robust physical, technical, and administrative safeguards to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

 

9. Updates to This Policy

9.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
9.2 The updated policy will be published on our website with the effective date clearly indicated.

 

10. Contact Us

10.1 If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact:

Privacy Officer
illy Australia (F. Mayer Imports Pty Ltd trading as Mayer’s Fine Foods)
B1/2–8 McPherson Street, Banksmeadow NSW 2019
Email: info@illy.com.au
Phone: (02) 9669 2211