• Privacy Policy

Privacy Policy


Please read this privacy notice carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how your Personal Data is collected, used, and disclosed by Illycaffe entities (“Illycaffe”, “We”, “Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centres, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g., a Illycaffe website) with Personal Data that We collect via another method (e.g., a Illycaffe offline event). As part of this, we combine Personal Data that were originally collected by different Illycaffe entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time.


This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Illycaffe websites. Consumer-directed websites operated by or for Illycaffe, including sites that we operate under our own domains/URLs and mini-sites that we run on third party social networks such as Facebook (“Websites”).

Illycaffe mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Illycaffe, such as smartphone apps. E-mail, text and other electronic messages. Electronic communications between you and Illycaffe.

Illycaffe Customer Service. Calls to our Customer Service Team. Illycaffe Boutiques. Stores managed by Illycaffe.

Offline registration forms. Printed registration and similar forms that we collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Points of Sales. Demonstrators present in physical third-party stores to assist you with the registering of your machine and coffee ordering.

Data from other sources. Third party social networks (e.g., such as Facebook, Google) or market research (if feedback not provided on an anonymous basis) or third-party data aggregators engaged to provide us with additional information about our existing consumers.


Depending on how you interact with Illycaffe (online, offline, over the phone, etc.), we collect various types of information from you, as described below. Illycaffe only collects information that is necessary for one or more of its business functions.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information. Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Illycaffe website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, we use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third-party tracking. Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third-party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, we collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third-party social networking.

Third party social network information. This refers to any information that you share publicly on a third-party social network or information that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with Us. Examples include your basic account information (e.g., name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third-party social network to share. We receive your third-party social network profile information (or parts of it) every time you download or interact with a Illycaffe web application on a third-party social network such as Facebook, every time you use a social networking feature that is integrated within a Illycaffe site (such as Facebook Connect) or every time you interact with us through a third-party social network. To learn more about how your information from a third-party social network is obtained by Illycaffe, or to opt-out of sharing such social network information, please visit the website of the relevant third-party social network.

Payment and Financial information. Any information that we need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, we or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to Customer Service Centres. Communications with a Customer Service Centre may be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

Children Under 15 – Illycaffe does not knowingly collect personal information from children below the age of 15. If we discover that we’ve accidentally collected information from a child, we will remove that child’s information from our records as soon as feasibly possible. However, we may collect personal information about children below the age of 15 from a parent or custodian directly.


The following paragraphs describe the various purposes for which we collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose for your benefit to ensure our interactions fulfill your expectations and ease of for contact, including responding to your enquiries; responding to consumer promotions; order fulfilment. Please note that not all of the uses below will be relevant to every individual.                


We share your Personal Data with the following types of third-party organisation:

Service providers. These are external companies that we use to help us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure.

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that we may use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, we do not license or sell your Personal Data to third party companies for their own marketing purposes.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).


In accordance with applicable laws, we will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described above) or to comply with applicable legal requirements.

Personal data used to provide you with a personalized experience will be kept for a duration permitted by applicable laws.


We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third-party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need-to-know basis, depending on the specific purposes for which your Personal Data have been collected (e.g., our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although we will do our best to protect your Personal Data, we cannot guarantee the security of the data during transmission to us.

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls we provide you in our Website/app.


Access to Personal Data. You can request access to the personal information illycaffe holds about you by contacting in writing by sending an email at info@illy.com.au.

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